Vision and strategy
Mission: To provide enterprise-grade CRM capabilities that are simple enough for startups and powerful enough for enterprises.
- AI-Powered Intelligence: Autonomous workflows and predictive analytics
- Integration Ecosystem: Seamless connectivity with business tools
- Platform Extensibility: Custom apps and plug-and-play extensions
- Enterprise Scale: High-volume data and multi-tenant sophistication
- Global Expansion: Localization, compliance, and infrastructure
Q2 2026 april june in progress
Advanced Analytics Dashboard
70% complete | Release: May 15, 2026
Customizable dashboards with drag-and-drop widgets
- Real-time data visualization
- Trend analysis and forecasting
- Custom metrics builder
- Scheduled reports to email
- Export to PDF and Excel
API v2.0 Launch
85% complete | Release: May 1, 2026
Redesigned API with improved performance and developer experience
- GraphQL endpoint (beta)
- Webhook event filtering
- Batch operations API
- Rate limit headers
- Response caching
Email Template Builder
60% complete | Release: June 1, 2026
Drag-and-drop email template designer
- Pre-built templates
- Responsive design preview
- Dynamic field insertion
- A/B testing support
Released this quarter
Mobile App v2.0 (iOS and Android)
Released: April 10, 2026
- Offline mode
- Biometric authentication
- Dark mode
- Push notifications
- Performance optimizations
SSO and SAML 2.0 Support
Released: March 28, 2026
- Okta
- Azure AD
- Google Workspace
- Ping Identity
Q3 2026 july september planned
| Feature | Priority | Target | Description |
|---|---|---|---|
| AI-Powered Sales Assistant | High | July 15, 2026 | Deal health scoring, win-loss probability, next best actions, anomaly detection |
| Workflow Automation 2.0 | High | August 1, 2026 | Conditional logic, time triggers, loop operations, templates, visual builder improvements |
| Customer Portal (Preview) | Medium | August 15, 2026 | Self-service tickets, knowledge base, account history, FAQ and community integration |
| Advanced Segmentation | Medium | September 1, 2026 | SQL-like query builder, predictive segments, dynamic lists, analytics |
| Calendar Integration | Medium | September 15, 2026 | Google Calendar, Microsoft 365, Zoom links, Calendly integration |
Q4 2026 october december planned
| Feature | Priority | Target | Description |
|---|---|---|---|
| AI Training Assistant | Medium | October 1, 2026 | Interactive tutorials, best-practice recommendations, smart onboarding |
| Advanced Reporting Engine | High | October 15, 2026 | Custom reports, scheduled generation, warehouse integration, ad-hoc queries |
| Geospatial Analytics | Low | November 1, 2026 | Territory mapping, route optimization, location segmentation, heat maps |
| Advanced Compliance Dashboard | High | November 15, 2026 | Governance dashboard, audit logs, GDPR checker, data residency controls |
| Predictive Churn Analytics | Medium | December 1, 2026 | Churn scoring, risk factors, retention recommendations |
Future roadmap 2027 and beyond
| Initiative | Timeline | Summary |
|---|---|---|
| Industry-Specific Verticalization | 2027 Q1-Q2 | Real Estate, Healthcare, Financial Services, Non-profits, Professional Services, Manufacturing, Retail |
| Low-Code Customization Platform | 2027 Q2-Q3 | Visual workflows, custom objects, integrations, extension marketplace |
| Advanced AI Suite | 2027 Q3-Q4 | Predictive scoring, NLP, sentiment analysis, recommendation engine |
| Global Expansion | 2027 Ongoing | 20+ languages, regional data centers, localized compliance, multi-currency |
| Enterprise Marketplace | 2027 Q2 | Partner apps, ratings, revenue share model, developer sandbox |
Feature voting and community input
| Rank | Feature | Votes | Status |
|---|---|---|---|
| 1 | White-label Customization | 2,847 | In Q3 Planning |
| 2 | Custom Objects | 2,156 | Planned Q3 |
| 3 | Advanced Forecasting | 1,943 | Planned Q4 |
| 4 | Territory Management | 1,812 | Planned Q4 |
| 5 | Advanced Segmentation | 1,654 | Planned Q3 |
| 6 | Geospatial Analytics | 1,432 | Planned Q4 |
| 7 | Industry Vertical (Real Estate) | 1,203 | Planned 2027 |
| 8 | Marketplace/App Store | 987 | Planned 2027 |
Vote at https://roadmap.mizucrm.com, comment with use-cases, and follow progress in real time.
Roadmap transparency principles
- Honest timelines with updates when dates
- Public visibility for nonconfidential wo
- Community input integrated into prioriti
- Regular updates every 4 weeks
- Detailed release notes for every release
- Beta access for enterprise customers
Development process
Ideation -> Planning -> Development -> QA -> Beta -> Release
^ |
+----------- Community Feedback --------------+- Unit test coverage target over 80
- Integration security performance and acc
- Browser compatibility validation
Breaking changes and deprecations
Deprecation policy provides six months notice, active migration support, and phased retirement.
| Version | Release | Support until | Status |
|---|---|---|---|
| v3.0 | April 2026 | April 2027 | Current |
| v2.9 | January 2026 | July 2026 | Maintenance |
| v2.8 | October 2025 | April 2026 | Legacy |
Performance and reliability goals
- Uptime 9999 current target 99999 by q4 2
- Feature adoption 95 current target 97 by
- Customer satisfaction nps 72 current tar
Innovation areas
- Ai and ml integration predictive analyti
- Advanced automation intelligent routing
- Data intelligence realtime data lake and
Roadmap history 2025 achievements
| Initiative | Status | Impact |
|---|---|---|
| API Redesign | Complete | 10x improved developer experience |
| Mobile App Launch | Complete | 15% adoption in 3 months |
| SSO Implementation | Complete | 85% enterprise reduction in login friction |
| Webhook System | Complete | 200+ integrations enabled |
| Advanced RBAC | Complete | Enterprise permission requirements met |