Terms of Service engineering package ready · pending counsel sign-off
Package 2026.08.22-fix11 · Proposed effective date 2026-09-01 · PDF · Counsel review package
Terms of Service
Last updated: August 21, 2026 · Proposed effective: 2026-09-01 · Download PDF
Agreement To Terms
By accessing and using Mizu CRM (the "Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, then you may not access the Service.
Service Description
Mizu CRM is a web-based customer relationship management platform that provides tools for sales, marketing, customer support, and business automation. The Service is provided on an "as-is" and "as-available" basis.
User Accounts
When you create an account with Mizu CRM, you must provide accurate, complete, and current information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access or use
- Agreeing to accept responsibility for all actions taken under your account
4. Acceptable Use
You agree not to use the Service:
- For any illegal or unauthorized purpose
- To transmit any malware, viruses, or harmful code
- To spam, harass, or abuse other users
- To violate any applicable laws or regulations
- To infringe on intellectual property rights
- To access data that does not belong to you
- To reverse engineer or attempt to hack the Service
5. Payment Terms
Paid plans are billed monthly or annually based on your subscription choice. You authorize Mizu CRM to charge your payment method for your subscription fee. Payments are non-refundable except where required by law.
Billing
- Billing occurs on the first day of your billing cycle
- You may cancel your subscription anytime
- Cancellation takes effect at the end of your current billing period
- We reserve the right to modify pricing with 30 days notice
6. Intellectual Property Rights
The Service, including all content, features, and functionality, is owned by Mizu CRM. You retain all rights to your data. By submitting data to Mizu CRM, you grant us a worldwide, non-exclusive license to use, reproduce, and display your data to provide the Service.
7. Limitation of Liability
To the maximum extent permitted by law, Mizu CRM shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service, even if we have been advised of the possibility of such damages.
8. Warranties Disclaimer
The Service is provided on an "AS-IS" and "AS-AVAILABLE" basis without any warranties of any kind, express or implied. Mizu CRM disclaims all warranties including merchantability, fitness for a particular purpose, and non-infringement.
9. Indemnification
You agree to indemnify and hold harmless Mizu CRM from any claims, liabilities, damages, and costs arising from your violation of these Terms or your use of the Service.
10. Termination
Mizu CRM may terminate your account and access to the Service at any time if you violate these Terms. Upon termination, your right to use the Service will immediately cease.
11. Changes to Terms
Mizu CRM reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Service constitutes your acceptance of any changes.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Mizu CRM operates, without regard to its conflict of law provisions.
13. Contact Information
If you have questions about these Terms, please contact us at:
Mizu CRM Support
Email: support@mizucrm.com