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Mizu CRM
Performance

Performance & SLA

Performance targets and contractual SLA commitments. Live measured uptime is on the Better Stack status page - not fabricated here.

Last updated: October 16, 2026

Core Web Vitals

We design toward Google Core Web Vitals "Good" thresholds. We do not publish unverified lab scores as live metrics.

Largest Contentful Paint (LCP)

Design target: < 2.5s (Google Good)

Interaction to Next Paint (INP)

Design target: < 200ms (Google Good)

Cumulative Layout Shift (CLS)

Design target: < 0.1 (Google Good)

First Contentful Paint (FCP)

Design target: < 1.8s (Google Good)

Time to First Byte (TTFB)

Design target: < 600ms (Google Good)

SLA by plan

Support response targets by plan. Hard uptime percentages are not published here — see the status page for measured availability and your Order Form for contractual targets.

PlanUptime SLASupportIncident comms
StarterBest-effortEmail · 48hr responseStatus page
ProfessionalOrder Form targetEmail + chat · 24hr responseEmail notification
EnterpriseOrder Form target24/7 dedicated · 2hr responseDirect notification + postmortem

Historical uptime

We do not publish fabricated historical uptime tables. Live status and incident history are on Better Stack. Contractual SLA targets by plan are in /legal/sla.

Live status and incident history

Real-time system status, active incidents, and full incident history are on our status page.

    Performance & SLA Mizu CRM